Refund Policy

Refund & Customer Protection

Refund Policy

GlobalTrip aims to provide reliable international eSIM connectivity and a clear, fair refund process when an eligible order cannot be successfully used.

01

Eligible Refund Cases

A refund may be considered in the following situations:

  • The purchased eSIM cannot be activated due to a verified technical issue attributable to GlobalTrip or its eSIM service provider.
  • The eSIM is confirmed to be incompatible with the supported device requirements despite the customer following the provided compatibility guidance.
  • The purchased eSIM was not delivered to the customer's valid payment email after a successful payment.
  • A duplicate payment or duplicate order was successfully charged for the same purchase.
  • A technical service issue prevents the purchased eSIM from providing the advertised service and the issue cannot reasonably be resolved.
02

Non-Refundable Cases

Refunds generally cannot be provided in the following situations:

  • The eSIM has already been activated or used.
  • The eSIM QR code or activation information has been shared with another person.
  • The customer purchased an eSIM for an incompatible or carrier-locked device without checking compatibility.
  • The customer selected the wrong country, region, plan, data allowance, or validity period.
  • The customer entered an incorrect email address and did not receive the delivery email as a result.
  • The customer did not install or activate the eSIM before the plan expired.
  • The eSIM was deleted from the device after successful installation or activation.
  • Service is unavailable because of local network restrictions, carrier limitations, device settings, or circumstances outside GlobalTrip's reasonable control.
  • The customer has consumed part or all of the purchased data allowance.
03

Before Requesting a Refund

If your eSIM is not working, please contact GlobalTrip support before submitting a refund request. Many activation and connectivity issues can be resolved through device settings, APN configuration, roaming settings, or network selection.

Important: Please do not delete the eSIM before our support team has completed the troubleshooting process unless instructed to do so.
04

Refund Request Requirements

To help us review your request efficiently, please provide:

  • Order number
  • Name used for the purchase
  • Purchase email address
  • Reason for the refund request
  • Description of the issue
  • Relevant screenshots or error messages, when available
  • Device model and operating system, when the issue is related to activation or connectivity
Simple Refund Process

How to Request a Refund

Follow these steps to submit a refund request to the GlobalTrip support team.

01

Contact Support

Send your refund request to [email protected].

02

Provide Order Details

Include your order number, purchase email, reason for the request, and relevant screenshots or technical information.

03

Technical Review

Our support team may review the eSIM status, activation records, device information, and reported connectivity issue to determine eligibility.

04

Refund Decision

If the request qualifies under this policy, GlobalTrip will confirm the refund and process it through the applicable payment method.

05

Refund Processing

Once approved, the refund is sent to the original payment method where supported by the payment provider. Processing time may vary depending on the payment provider and financial institution.

05

Duplicate Payments

If you were charged more than once for the same order, please contact us with the relevant order numbers and transaction details. After verification, duplicate charges may be refunded to the original payment method.

06

Incorrect Purchase

Please carefully verify the destination, coverage area, data allowance, validity period, and device compatibility before purchasing an eSIM. Incorrect plan selection is generally not refundable once the eSIM has been issued or activated.

07

Connectivity Issues

Temporary network outages, weak local coverage, roaming restrictions, device configuration issues, or third-party carrier limitations do not automatically qualify for a refund. GlobalTrip may first provide technical troubleshooting.

08

Refund Support

For refund requests, payment issues, duplicate charges, or eSIM service problems, contact our dedicated refund team.

Email Refund Support →
Important: Refund eligibility is determined based on the circumstances of each order, the status of the eSIM, available technical records, and the applicable payment and service conditions.
Shopping Cart