Introduction

This Privacy Policy explains how GlobalTrip collects, uses, stores, protects, and manages personal information when you visit our website, purchase an eSIM, contact our support team, or use our digital connectivity services.

By using the GlobalTrip website or purchasing an eSIM, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We collect only the information reasonably necessary to provide our eSIM products, process orders, deliver activation details, provide customer support, and improve our website.

• Full name and contact information
• Email address used for order delivery
• Billing and transaction information
• Order details and purchased eSIM plans
• Device or compatibility information when required for support
• Messages and information submitted through customer support
• Website usage and technical information

Payment Information

Payments may be processed through third-party payment providers. GlobalTrip does not need to store your complete payment card number when payment processing is handled by an external payment provider.

Payment providers may collect and process transaction data according to their own privacy policies, security practices, and applicable terms.

How We Use Your Information

Information collected by GlobalTrip may be used for the following purposes:

• To process and fulfill eSIM orders
• To deliver eSIM QR codes and activation instructions
• To provide customer service and technical assistance
• To verify transactions and prevent fraudulent activity
• To communicate important order and service information
• To maintain and improve website performance
• To improve our products and customer experience
• To comply with applicable legal obligations

eSIM Order and Delivery Information

GlobalTrip provides digital eSIM products. After a successful purchase, relevant eSIM information, including activation instructions and QR code details where applicable, may be delivered electronically to the email address provided during checkout.

Customers are responsible for providing an accurate and accessible email address when placing an order.

Cookies and Similar Technologies

GlobalTrip may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the overall browsing experience.

Cookies may also be used by selected third-party services integrated into our website for analytics, payment processing, security, or other legitimate website functions.

Website Analytics

We may use analytics technologies to understand how visitors interact with the GlobalTrip website, including general traffic patterns, page performance, device information, browser type, and referring sources.

Analytics information helps us identify technical issues, improve website navigation, and provide a better digital shopping experience.

Information Sharing

GlobalTrip does not sell your personal information as part of our normal business operations.

Information may be shared with trusted service providers when necessary to operate our website and provide our services, including:

• Payment processing providers
• eSIM connectivity and telecommunications partners
• Email and digital delivery service providers
• Website hosting and technical service providers
• Security, fraud prevention, and analytics providers

Service providers are expected to process information only as necessary for the services they provide and in accordance with applicable requirements.

International Data Processing

Because GlobalTrip provides international eSIM services, certain service providers or technology infrastructure may operate across different countries and regions.

As a result, personal information may be processed or stored outside your country of residence where permitted by applicable law and where necessary to provide our services.

Data Security

GlobalTrip takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no online transmission, electronic storage system, or digital service can be guaranteed to be completely secure. Customers should also take appropriate precautions when protecting their accounts, email addresses, and devices.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain transaction records, resolve disputes, prevent fraud, and satisfy applicable legal or accounting requirements.

When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.

Customer Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction, or other applicable privacy rights.

Requests may be subject to identity verification and legal limitations. To make a privacy-related request, please contact GlobalTrip through our customer support channel.

Marketing Communications

Where permitted by applicable law, GlobalTrip may send promotional messages, product announcements, travel connectivity updates, or special offers to customers who have opted to receive such communications.

You may request to stop receiving non-essential marketing communications at any time. Transactional and service-related messages may still be sent when necessary to complete an order or provide important account information.

Third-Party Websites and Services

The GlobalTrip website may contain links to third-party websites, payment platforms, telecommunications services, or other external resources.

GlobalTrip is not responsible for the privacy practices, security policies, or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

Children's Privacy

GlobalTrip services are intended for individuals who are legally permitted to purchase and use telecommunications or digital connectivity services in their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Privacy Policy Changes

GlobalTrip may update this Privacy Policy when necessary to reflect changes to our services, technology, legal requirements, or privacy practices.

Any revised version will be made available on this page. We encourage customers to review this policy periodically to remain informed about how personal information is handled.